Wedding Hair Accessories Canada
All orders are shipped from our studio in British Columbia, Canada. Standard shipping to Canada and the USA always includes tracking, International shipping is also done with Canada Post but does not include tracking, if tracking for International shipping is not an option at checkout please inquire for pricing. Standard Airmail shipping can take longer to arrive to some countries with slow postal services or customs agencies such as Italy, Brazil, Russia, Indonesia, and the Philippines but are not limited to these countries specifically. It usually takes about 1-2 weeks on average but this is NOT a guarantee.
Shipping from one country to another can often cause delays at customs. I can not guarantee any shipping times regardless of which shipping method you choose, and I can not refund for shipping. I can guarantee that I will ship your order out in the time frame promised and by the delivery method of your choice. Always give your self plenty of time to receive your order and double check that the address you provided is correct. If you choose one of the upgraded shipping methods please include your phone number at checkout for your shipping label.
If you order at the last minute it is your risk of it not arriving in time and it does not entitle you to a refund or the right to return the item. Only Express and Priority are guaranteed shipping services and Canada Post will refund the shipping cost only if it does not arrive on the scheduled delivery date. Please feel free to ask as many questions you need before purchasing, I'm always here to help.
No local pick-up inquiries please, all orders must ship out.
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* PRODUCTION TIMES
Production times range from 1-8 business days before an item is shipped after the order is placed. Please check the listing for the production time of each individual product you are ordering. Your invoice will also show the latest date it will ship out, it may ship sooner. Upgrading the shipping method only increases the transit time for delivery, it does not change the ship date or production time.
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*SHIPPING
* SHIPPING TO USA
-STANDARD shipping that comes with the listings is a flat rate of $16 CAD, and is by TRACKED PACKET AIR with Canada Post. It includes tracking and up to $100 insurance only. It averages 1-2 weeks for delivery but is not guaranteed.
- EXPEDITED shipping to the US is a flat rate of $22. 50 CAD and includes tracking and insurance up to $100. Delivery averages 5-10 business days but is not guaranteed. More insurance can be added for an extra fee.
- EXPRESS shipping to the US is a flat rate of $32.50 CAD. Parcels shipped express to the US take approximately 3-6 business days to arrive and is guaranteed by Canada Post or they refund the shipping cost. Up to $100 insurance is included but more insurance can be added for an extra fee.
* SHIPPING WITHIN CANADA
Within Canada I ship Canada Post EXPEDITED at a flat rate of $13 CAD, which includes tracking and up to $100 insurance. Parcels can take 1-8 days to arrive, but this is NOT a guarantee. If you need your item sooner please specify for EXPRESS shipping. Express shipping is a flat rate of $19 CAD and packages usually arrive in 1-4 business days.
* INTERNATIONAL SHIPPING
Is by SMALL PACKET AIR which does NOT include tracking or insurance and is a flat rate of $11 CAD. Delivery times can be anywhere from 1-8 weeks depending on which country you are shipping to. Shipping from one country to another can often cause delays by the destination countries customs agencies. I can not guarantee any delivery times to a foreign country. Faster shipping methods with tracking are available by request, please inquire with your full address for rates prior to placing an order.
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* VAT FEES, CUSTOM OR DUTIES
You may be charged duty or customs fees by your government customs agency if you are ordering from outside of your country and importing in. I do not charge for these fees and it is not included in the price of your purchase. It is in no way part of the shipping costs I charge my customers. It is your responsibility to pay these charges when you receive your package if your countries custom agency charges them. I charge no sales tax on any order shipped outside of Canada.
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* LOST PACKAGES
I do not give refunds for lost packages if the customer chooses not to insure them. I make sure they are safely delivered to the post office. Once there, they are the responsibility of the postal system. I keep all postal receipts, and will provide you with a copy upon request as proof I mailed it to you. If an item is insured by you, I will forward the insured amount back to you when I receive it from the post office, which can be a long wait for both of us because they do have to complete an investigation! I highly recommend adding tracking & full insurance to your order. For international customers if you would like to have your order insured with tracking, please leave me a message before you purchase saying that you would like to pay for the extra coverage, and I will get you a quote from the post office.
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* PACKAGING
All items are shipped in brand new CRUSH PROOF boxes. I never use padded envelopes because of the risk of breakage! If your package or product has been damaged during shipping you must immediately let me know upon receiving the package, return approvals will not be issued later than 5 business days after receiving your order, no exceptions. I will also require a photo of the product and the box it was shipped in if damaged.
